Hello! I’m Monica.
I’m a Vancouver-based product designer with 9 years of experience. I'm most motivated by solving complex problems that have a positive impact on users. I have a strong bias for action and thrive in a fast-paced, high-growth environment, where I can help ship great products!
Loopio
RFP response software that helps teams answer questionnaires from a central Library of approved content.
Orum
AI-powered sales dialer for outbound teams.
Analytics
Redesigning a churn-driving analytics experience so sales teams could understand performance and improve their dialing strategy.
+18% daily analytics usage among reps
Call Library + Call History
Giving managers and reps a better way to save, review, and learn from calls for coaching and training.
Battlecards + AI Assist
Bringing enablement content into the workflow, helping managers author it with AI, and surfacing it when reps need it.
Abnormal Security
AI-powered email security platform for enterprise teams.
Top Hat
Higher-ed teaching and learning platform for instructors and students.
Student Checkout
Rebuilding an outdated, confusing purchase flow for students buying their course materials.
3,054 → 820 checkout-related support tickets
Intro Courses
Transforming textbooks into full course solutions and redesigning navigation around a new teaching model.
10% → 20% sales win rate for the textbook offering
Mobile Pages
Designing a better mobile reading and assignment experience for interactive textbook content.
Multi-Section Management
Helping professors manage large, complex courses with many sections and instructors.
$3m revenue opportunity enabled by the project
Marketplace
Creating one marketplace for prospective and existing customers to discover and adopt course content.
Test Handback
Enabling professors to hand tests back digitally while supporting review and practice workflows.
Plenty of Fish
Consumer dating platform focused on helping people meet and connect.
Live Onboarding
Redesigning onboarding to improve clarity and activation for a live-streaming experience.
+5% activation in A/B testing
Clio
Legal practice management software for law firms.
Contact Unification
Unifying contact management across Clio Grow and Clio Manage.
Clio Grow’s top requested feature